All CAT buses contain features and equipment that allow passengers with disabilities to board, ride, and get out of vehicles easily and comfortably.

Our buses feature:

The capability to “kneel,” or tilt, the front of the bus closer to the curb,

Ramps that fold out to make a bridge between the bus and the curb,

Areas where wheelchairs can be secured,

Priority seating areas.

Steps for Riding the Bus when Disabled

• Wait for the bus at an official CAT bus stop (designated by a green bus stop sign, historic orange standard, or orange band painted around a utility pole). Please arrive about 10 minutes before the bus is scheduled to arrive.
• The operator will pull the bus in close to the curb. When the doors of the bus open, a recording will announce the route number and destination of the bus.
• Board the bus. Please note that you can request the operator to “kneel” (tilt) the bus or to put down the ramp for easier boarding.
• Pay your fare. Passengers with disabilities may qualify for reduced or free fares. Visit our Half-Fare Program page for more details.
• If you are not in a wheelchair, choose a seat. Passengers with disabilities are welcome to use the priority seating area in the front of the bus. For more information on priority seating, read the section about it below.
• If you are in a wheelchair, the operator will secure it to prevent it from moving when the bus is in motion. Seats in the front of the bus behind the driver fold up to make room for this tie-down area. The operator will assist you before other passengers can get on board.
• You may wish to tell the driver your destination so you can be sure to get to where you’re going without any problems. An automated recording will announce stops and transfer points.
• As the bus is approaching your desired stop, pull on the pull cord.
• At your stop, the operator will pull in close to the curb so you can exit. Just as when you got on board, the bus driver will “kneel” or tilt the bus and will put down the ramp for you if necessary. If you need help getting out of the bus, please let the operator know and he or she will be happy to assist you.

Priority Seating Areas

CAT buses contain an area near the front of the vehicle that is marked as priority seating for senior citizens, pregnant women, and passengers with disabilities. If you are one of these types of riders, you have priority over other passengers to sit in this area.

If all the seats in the priority seating area are taken, you may ask another passenger to offer you a seat or ask the operator to make the request for you. Keep in mind, however, that operators can only ask. They cannot force anyone to give up a seat. The reason for this policy is because a passenger may actually have a disability that is not visible, and asking anyone to prove a disability would violate their privacy.

We at CAT ask that any of our customers who are not disabled, especially those in a priority seating area, please be courteous and offer their seat to a passenger who might need it. We know our customers to be extremely thoughtful and considerate, and we thank you.

Features on Vehicles for Mobility Impairments

• Ability to “kneel” the bus, to tilt the front end closer to the curb
• Ramps that fold out to make a bridge between the bus and the curb
• Priority seating areas

Features for Visual Impairments

• Automated announcement system for calling out bus stops, destinations, and route connections
• Permission to bring service animals on board